Skip to main content

Password help

Fulfill pending password-reset requests for STUDENT or PARENT accounts whose learner is in a class you teach (timetable or class teacher). Empty timetable does not unlock all classes. After reset, copy temporary password and recovery codes once. Full policy: Passwords and photos.

Who can use this​

  • TEACHER
  • ADMIN

Path​

/teacher/password-help

Dependencies​

  • Requester submitted School ID + User ID on Forgot password.
  • Learner is enrolled in a class you own (timetable staff or class teacher). Empty timetable does not unlock all classes.

Screenshot​

Password help desktop

Password help mobile

Steps​

  1. Open Password help at /teacher/password-help as TEACHER.
  2. Review pending requests filtered to learners you may help.
  3. Click Reset password for the requester.
  4. Copy temporary password and recovery codes from the dialog and share them securely.

Fields and actions​

  • Pending list filtered to your classes
  • Reset password for STUDENT / PARENT only
  • Credentials dialog: temporary password, recovery codes, copy-all

Common mistakes​

  • Expecting staff or ADMIN resets - teachers may only help STUDENT/PARENT in their classes.
  • Assuming "no timetable rows" means all classes - that fallback is disabled for password reset.
  • Skipping recovery codes when handing over credentials.