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Deny access

Destructive confirm that blocks portal login (School ID + User ID) for a learner who already has a linked account. Opened from student detail as Deny access; confirm title is Deny portal access?.

Who can use this​

  • ADMIN

Path​

(confirm dialog - Student detail on [Students](/screens/admin/admin-students))

Dependencies​

  • Learner exists on the active register and has a linked portal user (userId). The Deny access control is hidden when there is no portal account.
  • Prefer password reset or coaching when the learner only forgot credentials; Deny is for blocking sign-in.

Screenshot​

Deny access desktop

Deny access mobile

Dialog appears when​

On student detail, click Deny access. The confirm titled Deny portal access? explains that portal login for that learner will stop working.

Steps​

  1. Open Students and open the learner row (student detail).
  2. Confirm the learner has a portal account (the Deny access button is shown only when userId is present).
  3. Click Deny access.
  4. Read Deny portal access? - login with School ID + User ID will no longer work for this learner.
  5. Confirm with Deny access, or cancel to leave access unchanged.
  6. Tell the family offline; do not rely on them discovering denial at the login screen.

Fields and actions​

  • Deny access (opens confirm on student detail)
  • Confirm title: Deny portal access?
  • Deny access (confirm)
  • Cancel

Common mistakes​

  • Denying without telling the family or the learner
  • Confusing Deny with Mark alumni / Mark departed (lifecycle) or staff Deny access on Staff & users
  • Using Deny when a password reset or re-issue would have been enough
  • Looking for Deny on a learner with no portal account